Your testing options with Eurofins York & Eurofins E&E UK
As part of our on-going communication around COVID-19, I wanted to let our customers know what steps we are taking to ensure that we can continue to provide testing services in our laboratories as well as helping you deliver compliant products to market.
Our laboratories remain open and we are working normally with some changes that have been put in place to ensure the health & safety of our customers and staff alike.
The health and safety of our customers and staff is our top priority and so we are extending our testing options to meet our customers’ need whilst also taking the necessary precautions for social distancing. All of the measures are in accordance with the Government’s current guidelines and recommendations.
We are offering customers three options for product testing as follows:
1. Fully unwitnessed testing
This means no face-to-face contact and is a service we already offer to many customers and have been performing for many years.
Your product is shipped to the laboratory for testing, and the testing is performed as per the agreed testing schedule. We provide daily updates on how the testing is progressing and in the event of any issues such as test failure and equipment malfunctioning, we will contact you immediately to resolve the issue.
2. Remotely witnessed testing
This means that the customer witnesses the testing remotely via video-link and receives regular updates. Similar to the above, the equipment is shipped in advance of the testing, but you get the opportunity to remotely oversee the testing as required.
3. Initially witnessed testing
This means the customer physically comes to the laboratory to set up and demonstrate the equipment to be exercised and then leaves the laboratory soon thereafter to minimise social contact. The customer then has the choice to remotely witness the testing via video-link and/or receive regular daily updates.
In all cases, we would ask customers to ensure that products are suitably packaged for both delivery and return shipment. If you have any questions as to the best way to ship equipment, please do let us know.
Please feel free to contact us to book your testing slot and if you have any questions, queries or concerns, please do get in touch and any member of the Eurofins York team will be happy to help.
Group Marketing Manager
Eurofins E&E Product Testing UK